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Help

Shipping

Seller The Birds AI · Maria Stuartplein 640, 2595 BW Den Haag, Netherlands · KvK 97696951 · VAT NL002347481B23 · hello@luzof.nl
In short
  • Netherlands: free. Order by 16:00 on a working day and it is at your door the next day.
  • Belgium, Germany, France and nearby: €6.95. Rest of the EU: €8.95.
  • 2 wallets or more: free delivery in the whole EU.
  • Every parcel has tracking. We email you the code.

Rates and delivery times

Order on a working day (Monday to Friday) before 16:00 and we ship it the same day with PostNL. Every order is tracked and you get the tracking number by email.

WhereCostDelivery
NetherlandsFreeTomorrow, when ordered before 16:00 on a working day
Belgium, Luxembourg, Germany, France, Austria, Spain, Italy, Denmark, Sweden€6.952–5 working days
Rest of the EU€8.953–7 working days

Free shipping to every EU country on orders of 2 wallets or more. The exact cost is shown in your cart and at checkout before you pay.

The Slim Wallet and The Card Clip

For now we ship these to the Netherlands and Belgium only, delivered in 1–2 working days. Ordered together with a Pop-up Wallet, they arrive in a separate parcel, at no extra shipping cost.

The Fold Mount, The Automatic Belt, The Soulmate Necklace, To My Daughter, Love Dad and The Promise Necklace

For now we ship these to the Netherlands and Belgium only, delivered in 6–10 working days. Ordered together with a Pop-up Wallet, they arrive in a separate parcel, at no extra shipping cost.

The Wallet Tracker Card and The Hug Ring

For now we ship these to the Netherlands and Belgium only, delivered in 3–7 working days. Ordered together with a Pop-up Wallet, they arrive in a separate parcel, at no extra shipping cost.

The Eternal Hug and The Rose Box

For now we ship these to the Netherlands and Belgium only, delivered in 6–9 working days. Ordered together with a Pop-up Wallet, they arrive in a separate parcel, at no extra shipping cost.

The Tennis Chain

For now we ship this one to the Netherlands and Belgium only, delivered in 6–8 working days. Ordered together with a Pop-up Wallet, it arrives in a separate parcel, at no extra shipping cost.

Tomorrow at your door (Netherlands)

In the Netherlands items from our own stock travel as a PostNL letterbox parcel with tracking. PostNL delivers letterbox parcels Monday to Saturday, within one delivery day. So an order placed before 16:00 on a working day is in your letterbox the next day, also when you order on a Friday (delivered on Saturday). Orders after 16:00 or at the weekend go out the next working day. PostNL does not deliver on public holidays; allow one extra day then.

Outside the EU

Not yet. We are starting with the Netherlands and the EU so there are no customs forms or import charges for you. The UK, Switzerland, Norway and the US follow later.

Tracking

When your order ships you get an email with the tracking number. You can also check it any time on Track your order.

Lost or damaged

If your parcel does not arrive or arrives damaged, contact us with your order number. The risk stays with us until the parcel is delivered to you.

Last updated 2026.