Help
Returns & refunds
- Tell us within 30 days after delivery. You don't need to give a reason.
- Send the item back within 14 days after that.
- We refund the price and the shipping you paid, within 14 days.
- You pay the postage to send it back.
- Broken or not as described? We repair it, replace it or refund you.
30 days to change your mind
You may cancel your purchase within 30 days after you (or someone you named) receive your order, without giving a reason. The law gives you 14 days; we give you 30. Tell us within that period, by email or the contact form, with your order number. You can use the model form below, but you don't have to.
Sending it back
Send the item back within 14 days after you told us, unused and complete, to the address we send you when you cancel. The cost of sending it back is yours. You may handle the item the way you would in a shop to judge it; if it was used beyond that, we may deduct the loss in value.
Your refund
We refund the full price plus the original standard shipping cost within 14 days after you cancel, using the payment method you used. We may wait until we have the item back, or proof that you sent it.
Faulty or not as described
Separate from these 30 days, you always have your legal rights if an item is faulty or not as described. Tell us and we repair, replace or refund.
Model withdrawal form
To: Luzof, The Birds AI, Maria Stuartplein 640, 2595 BW Den Haag, Netherlands, hello@luzof.nl
I hereby give notice that I withdraw from my contract for the sale of the following goods: …
Ordered on / received on: …
Order number: …
Name: …
Address: …
Signature (only on paper): …
Date: …
Last updated 2026.